CONTACT OUR ONLINE CUSTOMER CONTACT CENTRE
Email: info@finewinedirect.co.uk
Tel: +44 (0)20 8065 0000
Please note we are not a wine shop and therefore all sales are done online at www.finewinedirect.co.uk. We therefore have no wine on site all of it is stored at secure warehouses. We do not accept visitors unless a prior appointment has been made and confirmed by Fine Wine Direct Ltd. 24 hour CCTV and security team is in operation at Chester House.
TRACK YOUR ORDER
DHL Couriers - TRACK DELIVERY
Track your wine delivery please enter your consignment number and postcode.
https://track.dhlparcel.co.uk/
02476 937 777
customerservice_ecsuk@dhl.com
London City Bond Customer Service
Telephone- 0203 500 0891
Email- info@lcb.co.uk
APC - TRACK DELIVERY
Track your wine delivery please enter your consignment number and postcode.
https://apc-overnight.com/receiving-a-parcel/tracking
*Please note tracking will start working when it arrives at your local depot.
MISSED DELIVERY
Have you received a 'sorry we missed you' calling card, email or SMS?
Reschedule Your Delivery - https://apccalled.com/
DEPOT FINDER
https://apc-overnight.com/contact/depot-finder/
If you have received a dispatch email notification but your delivery has been delayed we strongly recommend you contact your local APC Courier depot direct as they will be able to help get your wine delivered as fast as possible. Please click the link above and enter your postcode to find your local depot. When calling them please quote your tracking consignment number. If you cannot contact them by phone please email the depot.
DATA PRIVACY
We are a member of the ICO and our Registration number: ZA650782
If you want to have you details removed from the database please contact our data controller by email at info@finewinedirect.co.uk